Terms & Conditions
Privacy Policy
GDPR (GENERAL DATA PROTECTION REGULATION) 2016/679

The following Privacy Policy discloses what personal information we gather, how we use it, and how to correct or change it when you use Ciao Sorrento applications or websites.
What information does Ciao Sorrento collect?
Ciao Sorrento may collect personal information such as your:
·         name;
·         date of birth;
·         gender;
·         postal address;
·         e-mail address;
·         telephone number;
·         credit card and payment information;
·         travel and accommodation details;
·         passport information; and
·         special travel requests, such as a request for a wheelchair or a special meal.
What does Ciao Sorrento do with the information?
We use the personal information we collect to help create and perform the underlying contracts between you and travel providers and travel agencies. We may also use personal information for our legitimate business interests. More specifically:
·         to process travel bookings;
·         to provide travel agencies, management companies and suppliers with access to travel information;
·         to make and change travel reservations;
·         to perform billing and accounting functions related to the travel;
·         to perform internal business processes (such as testing, quality assurance, and product development and enhancement);
·         to conduct scientific, statistical, and research activities regarding travel trends;
·         to issue travel-related documents on behalf of travelers;
·         to provide help-desk services;
·         to send notices, such as communications about products and services and changes to our terms, conditions and policies; and
·         to administer sweepstakes or promotions you may enter.
To the extent sensitive personal data (e.g. health or religious data) are processed based on explicit consent, such consent can be withdrawn by the traveler at any time, without affecting the lawfulness of processing based on such consent before its withdrawal.
If you do not provide the data as described in this Privacy Policy, such action may disrupt, delay, cancel or increase the cost of Ciao Sorrento-provided services, which may include your travel.
How does Ciao Sorrento collect information?
We collect information interactively, when we request it from you and when you provide it to us voluntarily. We may also collect information automatically, recording information based on your use of Ciao Sorrento products and services. On some websites, Ciao Sorrento may deploy Google Analytics. Details regarding how Google Analytics collects and processes data can be found here: “How Google uses data when you use our partners' sites or apps” (located at www.google.com/policies/privacy/partners/ or any other URL Google may provide from time to time).
How long does Ciao Sorrento hold the information?
Ciao Sorrento retains personal information no longer than is necessary to comply with legal obligations and to fulfill the purposes of processing.  
Where does Ciao Sorrento collect and process information?
Ciao Sorrento’s primary data center is in the EU; however, given the global nature of the Internet as well as our products and services, processing may occur elsewhere in the world. We recognize that the European Union (EU) and Switzerland have data protection laws that restrict the transfer of certain personal information, unless there is “adequate protection” for such information when it is received in the jurisdiction where the information is received.
To address this restriction as applicable to personal information processed within the United States and by our primary vendors outside of the European Economic Area (EEA), Ciao Sorrento has implemented the European Commission’s model contracts. For other products and services, any transfers outside the EEA or Switzerland will be done for the purposes of performing or implementing products or services that you request.
With whom does Ciao Sorrento share information?
Business partners:
Ciao Sorrento may disclose some or all your personal information to business partners, including affiliates, service providers, travel agencies, management companies, and travel suppliers, as well as the processors that act on their behalf.
Third-parties:
From time to time, you may be offered the opportunity to receive materials or special offers from third parties. Ciao Sorrento may share your personal information with such third parties for purposes of identifying such opportunities.

Other:
Ciao Sorrento may also disclose personal information in cases when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be violating our terms of use, or may be causing injury to or interference with any of Ciao Sorrento's rights or property, other users, or anyone else. Ciao Sorrento may disclose account information to third parties when we believe in good faith that the law requires it and for administrative and other purposes that we deem necessary to maintain, service, and improve our products and services. In addition, if Ciao Sorrento or its assets are acquired, your personal information will likely be transferred or disclosed in connection with such acquisition.
How can you control the usage of information?
Browser controls:
Some Internet browsers have features that allow a user to control the collection of personal information that occurs through that browser. Specifically, you may have the ability to control the use of cookies and to transmit “do not track” (“DNT”) signals to websites you visit. Information on Ciao Sorrento’s use of cookies can be found down. With regard to DNT functionality, Ciao Sorrento services generally do not respond to DNT signals because there is not yet a common understanding as to how to interpret and treat these signals.
Subject access requests:
European data privacy laws grant individuals subject to those laws (“European Residents”) certain rights with respect to the:
·         access;
·         rectification;
·         erasure;
·         portability; and
·         restriction or objection to processing of their own personal information.
Requests (including opt-out requests and requests for applicable model clauses), questions, or complaints relating to your own personal information may be directed to Ciao Sorrento at
privacy@ciaosorrento.net
Once we receive your inquiry we will investigate the matter and respond to you promptly. We will endeavor to do this within 30 days. If this is not possible, we will contact you and let you know about a revised timeframe.
Ciao Sorrento retains the right to use reasonable measures to authenticate the identity of any individual who requests access to their personal information or otherwise raises any questions.
Dispute resolution
If any European Resident experiences an issue regarding personal information that the European Resident cannot resolve directly with Ciao Sorrento, such traveler has a right to lodge a complaint with the governing Data Protection Authority.
Information from minors
Ciao Sorrento products and services are not intended for use by minors. We do not knowingly collect personal information from any minor child.
Publication and effective date
This policy is published by Ciao Sorrento. We may update this policy from time to time and will post a prominent notice to inform users about significant changes.
Effective Date: This policy was last updated on 20/01/2020.
Use of Cookies
What are cookies?
Cookies are small pieces of information that a website sends to your computer for record-keeping purposes. This information is stored as a file on your computer's hard drive if your browser’s preferences allow it. The use of cookies is an industry standard, and as such, you will find that most major websites use them. By showing how and when users use the website, cookies help website operators tailor website content and functions.
Most web browsers are initially set up to accept cookies. You can reset your web browser to refuse cookies or to indicate when a cookie is being sent. However, note that some parts of a website, including Ciao Sorrento’s website, may not function properly or may be considerably slower if you refuse cookies. For example, without cookies, you will not be able to set personalized preferences.
 
Our Primary Uses for Cookies 
Ciao Sorrento has two primary uses for cookies. First, we use them functionally to deliver website services. Second, we use cookies to track website usage, which allows us to better understand our users' needs, and provide website experiences directed towards users’ potential interests. While both of these activities depend on the use of cookies, you have the option of disabling or refusing the cookies via your web browser preferences.
There are various types of cookies used on our website.  Session cookies are tied to your web browser and are typically used for website administration, such as language settings. They will expire if you reach a default time-out limit, if you clear your browser cache, or when you completely close down your web browser.
Other types of cookies are not deleted when you close your browser.  Advertising cookies may be stored on your computer and used to track your browsing across different sites in order to show you targeted advertisements when you visit.  Persistent cookies may be stored when we require information, such as your preferences, for the next time you visit one of our sites. 
You may also occasionally get cookies from our business partners when you access content provided by them within our websites. Ciao Sorrento does not control these cookies.

Additional information about cookies and how to avoid them is available from
www.AboutCookies.org